Consumer Cases – Know Your Rights

Common Consumer Case Examples

• **Real Estate Delays:** Non-delivery or delayed possession of property by builders (RERA included).
• **Product Defects:** Receiving defective or damaged goods from e-commerce platforms or retail stores.
• **Service Deficiency:** Disputes related to substandard or incomplete services (e.g., travel, telecom, insurance).
• **Medical Negligence:** Cases involving errors or deficiency in healthcare services.
• **Unfair Trade:** Misleading advertisements, false pricing, or restrictive trade practices.

Your Legal Rights & Protection

The Consumer Protection Act, 2019, guarantees the right to safety, information, choice, and redressal. Specifically, you can demand:

• **Redressal:** Timely settlement for defective goods or deficient services.
• **Safety:** Protection against the marketing of goods which are hazardous to life and property.
• **Information:** Complete, accurate information about the quality, quantity, potency, purity, standard, and price of goods/services.
• **Courts:** Filing complaints easily—now possible online (e-Daakhil Portal) or offline.

Compensation & Remedies

Our goal is full justice. Consumer Courts and Commissions have the authority to order:

• **Full Refund:** Immediate refund of the price paid for the product or service.
• **Replacement:** Supply of new, defect-free goods.
• **Damages:** Substantial compensation for financial loss, mental anguish, and inconvenience caused.
• **Withdrawal:** Immediate withdrawal of hazardous goods or unfair trade practices.

How Instant Vakil Builds Your Case

We simplify complex legal processes. Our specialized consumer lawyers handle everything to ensure your case is strong and swift:

• **Document Preparation:** Expert drafting of legal notices, complaints, and written submissions.
• **Court Representation:** Skilled representation in District, State, and National Consumer Commissions.
• **Evidence Management:** Professional assembly of all evidence (bills, communications, reports).
• **Fixed-Fee Model:** Clear, upfront pricing with no surprise charges. Focus on justice, not bills.